Contact Us

Thank you for visiting Stagevera.

For questions regarding an order, product, payment, shipping, return, refund, or store policy, please contact our customer support team using the information below.

Customer Support

Email: lasgripasty@gmail.com
Phone: +1 (936) 260-5549

For the fastest and most accurate assistance, we recommend contacting us by email. Email communication allows us to review your order details and maintain a clear record of your request.

When contacting us about an existing order, please include:

• Your full name

• Order number

• Email address used at checkout

• A brief description of your question or concern

• Relevant photographs or videos, when applicable

Please do not include complete payment card numbers, account passwords, or other sensitive financial information in your message.

Response Times

We aim to respond to most customer inquiries within 1–2 business days, Monday through Friday, excluding public holidays.

Response times are estimates and may vary depending on inquiry volume, the nature of the request, carrier delays, supplier communication, or other circumstances outside our reasonable control.

Phone support availability may vary. If your call is not answered, please leave a voicemail with your name, order number, contact information, and a brief description of your request, or contact us by email.

Sending multiple messages regarding the same request may delay our ability to review and respond efficiently.

Official Website

Website: https://stagevera.us

For your security, please verify that you are communicating through our official website or the contact information listed on this page.

Business Information

Store Name: Stagevera
Legal Business Name: STOREVIA LIMITED
Business Type: Online Retail Store
Main Category: Stage, Performance, and Event Supplies
Website: https://stagevera.us
Customer Support Email: lasgripasty@gmail.com
Customer Support Phone: +1 (936) 260-5549

Legal Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important Return Notice

The legal business address shown above is provided for business identification and legal correspondence. It is not automatically designated as a product return address.

Do not send products, packages, or returns to the legal business address unless our customer support team has provided written return authorization and confirmed the correct return address.

Unauthorized returns, refused deliveries, or packages sent to an unapproved address may not be accepted, processed, or eligible for reimbursement of shipping costs.

All return and refund requests are subject to our published Return & Refund Policy. Please contact us before returning any item.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.

Submitting a request does not confirm that the requested change or cancellation has been completed. We will notify you by email after reviewing the request.

Customer Service Scope

Our customer support team can assist with questions relating to Stagevera orders, products, deliveries, returns, refunds, and published store policies.

We cannot provide professional installation, engineering, electrical, structural, safety certification, medical, or legal advice. Customers are responsible for reviewing product specifications, compatibility information, operating instructions, warnings, and applicable local requirements before purchasing or using a product.

For products used in performances, venues, stages, events, electrical setups, rigging systems, or overhead installations, installation and inspection should be performed by a suitably qualified person when required.

Policy Information

Your use of our website and any purchase made through Stagevera are subject to the policies published on our website, including our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

If there is a conflict between general information on this Contact Us page and a specific published policy, the applicable specific policy will govern to the extent permitted by law.

Nothing on this page is intended to exclude, restrict, or replace any consumer right or remedy that cannot lawfully be excluded under applicable law.

Last updated: August 1, 2026