Return & Refund Policy

Thank you for shopping with Stagevera.

We want our return and refund processe review this policy before making a purchase or requesting a return.

By placing an order through Stagevera, you acknowledge that you have had an opportunity to review this Return & Refund Policy. Nothing in this policy is intended to limit any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

1. Return Window

You may request a return within 30 calendar days after the date your order is marked as delivered by the applicable shipping carrier.

Submitting a return request does not automatically mean that the return has been approved. All returns require prior written authorization from Stagevera.

Once a return is approved, the item must generally be shipped within 7 calendar days after the return instructions are issued. A return authorization may expire if the item is not shipped within the stated period.

Where applicable law provides a longer return, cancellation, warranty, or remedy period, the applicable legal requirement will take priority.

2. Return Eligibility

To qualify for a return, the product must generally meet all of the following conditions:

The return request is submitted within the applicable return period.
The item is unused, uninstalled, unwashed, unaltered, and in substantially the same condition in which it was received.
The item has not been used during a performance, event, production, rehearsal, installation, rental, commercial project, or other operational setting.
The original packaging, labels, tags, accessories, cables, adapters, manuals, protective materials, components, and included promotional items are returned.
The item is packaged securely to prevent damage during return shipping.
Valid proof of purchase from Stagevera is provided.
The product is returned to the address specified in our written return instructions.

Customers may reasonably inspect a product after delivery. However, use beyond what is reasonably necessary to inspect the item may affect return eligibility or the refundable amount, to the extent permitted by law.

We reserve the right to reject a return or make a reasonable deduction from the refund when an item is returned used, installed, altered, damaged, incomplete, contaminated, or in a condition that materially reduces its resale value. Any deduction will be based on the condition of the returned product and will be applied only where permitted by law.

3. Items That Cannot Normally Be Returned

The following items are generally not eligible for return unless they arrive damaged, defective, materially different from the product ordered, or applicable law requires otherwise:

Gift cards and store credits
Products clearly identified as final sale before purchase
Customized, personalized, engraved, printed, or made-to-order products
Products manufactured, cut, measured, programmed, or modified according to the customer’s specifications
Cut-to-length cables, wires, tapes, ropes, fabrics, trims, or similar materials
Opened consumable products
Used adhesives, tapes, cleaning products, fluids, coatings, makeup, paint, or other consumable materials
Opened hygiene-sensitive or body-contact products that cannot be safely resold
Products damaged through improper installation, misuse, neglect, unauthorized modification, abnormal operating conditions, improper voltage, incompatible equipment, or failure to follow instructions
Products missing serial numbers, identification labels, safety markings, accessories, or material parts
Digital products, downloadable content, or activated software licenses, where applicable
Items that cannot legally or safely be returned through ordinary shipping channels

A product will not be treated as non-returnable solely because it was discounted unless it was clearly marked as final sale before the purchase was completed.

4. Return Authorization Process

Before returning any product, contact Stagevera at:

Email: lasgripasty@gmail.com
Phone: +1 (936) 260-5549

Please include:

Your full name
Order number
Email address used at checkout
Product name
Quantity being returned
Reason for the return
Clear photographs or videos, when the product is damaged, defective, incorrect, incomplete, or incompatible with the product description
Photographs of the shipping package and label when shipping damage is involved

After reviewing your request, we may provide:

Return approval
A Return Authorization number
The applicable return address
Packaging instructions
Additional troubleshooting or verification steps
A prepaid return label, when applicable

Do not return an item until you have received written return instructions from Stagevera.

Returns sent without authorization, sent after the authorization expires, sent to an incorrect address, or returned without sufficient identifying information may be delayed, refused, or returned to the sender.

5. Return Address Notice

Our legal business address is not automatically our product return address.

Do not send returns to the legal business address shown on our website unless Stagevera has expressly confirmed that address in written return instructions.

Products may be fulfilled from different warehouses, suppliers, or logistics facilities. Therefore, the correct return address may differ depending on the product, order, warehouse, supplier, and country of destination.

Stagevera is not responsible for additional costs, loss, delay, refusal, or non-delivery caused by a customer sending a return to an unauthorized or incorrect address.

6. Return Shipping Costs

For returns based on customer preference, including situations such as ordering the wrong size, quantity, color, model, specification, or item, the customer is generally responsible for return shipping costs.

Customer-preference returns may include:

No longer wanting the product
Ordering by mistake
Finding the product unsuitable for a purpose that was not represented or guaranteed on the product page
Failing to confirm dimensions, voltage, connector type, compatibility, weight capacity, mounting method, or other listed specifications
Refusing delivery without prior authorization
Returning an item because it arrived later than personally expected but within the stated or legally accepted delivery period

Stagevera will generally cover reasonable return shipping costs when the return is approved because:

The wrong product was shipped
The wrong variation was shipped
The product arrived materially damaged
The product has a verified defect
Material components are missing
The product materially differs from its description

We may provide a prepaid label, reimburse reasonable return shipping costs, issue replacement parts, send a replacement product, or provide another appropriate remedy.

Do not purchase expedited, premium, insured, oversized, or international return shipping with the expectation of reimbursement unless Stagevera has approved the shipping method and cost in writing.

7. Return Shipping Responsibility

Unless Stagevera provides a prepaid return label, the customer is responsible for arranging the return shipment.

We strongly recommend using:

A trackable shipping service
Appropriate protective packaging
Shipping insurance for high-value items
A carrier receipt showing the tracking number and shipment date

The customer is responsible for the return package until it is delivered to and received at the authorized return facility, except where applicable law provides otherwise or Stagevera supplied the shipping label and selected the carrier.

Stagevera cannot issue a refund for a return that cannot be located, verified, or confirmed as delivered to the authorized return address.

8. Inspection of Returned Products

Returned items are inspected after delivery to the authorized return facility.

The inspection may include verification of:

Product condition
Packaging condition
Serial numbers and identification labels
Included accessories and parts
Signs of installation or use
Damage caused after delivery
Product authenticity
Whether the returned item matches the item purchased
Whether the reported defect or issue can be verified

Inspection times may vary depending on the product, warehouse, supplier, return volume, and technical verification required.

We will notify you when the return has been reviewed and whether the refund has been approved, partially approved, rejected, or requires additional information.

9. Refunds

When a return is approved, the eligible refund will normally be issued to the original payment method.

Refunds are generally initiated within 5–10 business days after the returned product has been received, inspected, and approved.

After Stagevera initiates the refund, additional processing time may be required by the payment processor, card network, bank, or financial institution. Stagevera does not control the time required for a financial institution to post the refund to the customer’s account.

The amount refunded may exclude, where permitted by law:

Original shipping charges
Expedited shipping charges
Return shipping charges
Customs duties and import taxes
Additional delivery services requested by the customer
Costs resulting from an incorrect or incomplete address
Reasonable deductions for missing parts, damage, use, alteration, or reduced value
Non-refundable fees clearly disclosed before purchase

We do not generally issue refunds to a different card, bank account, person, or payment method. If the original payment method is no longer available, the refund will be handled in accordance with the payment provider’s procedures and applicable law.

The approval of a return does not guarantee a full refund if the returned product does not satisfy the conditions stated in this policy.

10. Original Shipping Charges

Original shipping charges are generally non-refundable when a customer returns an item because of personal preference, ordering error, incompatibility that was disclosed in the product specifications, or another reason not caused by Stagevera.

Original standard shipping charges will generally be refunded when:

Stagevera shipped an incorrect product
The product has a verified defect
The product arrived materially damaged
Stagevera cancels the entire unshipped order
A refund of shipping costs is required by applicable law

Expedited, priority, scheduled, white-glove, or other upgraded shipping charges may not be refundable beyond the cost of standard shipping unless the upgraded service was not provided or applicable law requires otherwise.

11. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact Stagevera promptly. We recommend contacting us within 7 calendar days after delivery so that we can investigate the issue with the carrier, warehouse, or supplier without unnecessary delay.

The recommended 7-day reporting period does not eliminate any non-waivable right or remedy available under applicable law.

Please provide:

Your order number
A description of the problem
Clear photographs or videos of the product
Photographs of the outer shipping package
Photographs of the shipping label
Photographs of any internal packaging damage
Details showing the missing, incorrect, or defective component

Keep the product and all original packaging while the claim is being reviewed. Do not discard, repair, modify, install, or return the product unless instructed to do so.

After verification, Stagevera may provide one or more of the following remedies:

Troubleshooting assistance
Replacement parts
A replacement product
A partial refund
A full refund
A prepaid return label
Another remedy required by applicable law

The appropriate remedy may depend on the nature of the issue, product availability, repairability, replacement-part availability, shipping costs, safety considerations, and applicable legal requirements.

12. Product Compatibility and Installation

Customers are responsible for reviewing the product listing before purchase, including:

Dimensions and measurements
Voltage and electrical requirements
Plug and connector types
Weight and load limits
Mounting requirements
Supported equipment
Product materials
Intended use
Included and excluded components
Venue, stage, event, and equipment compatibility

A product is not considered defective merely because it is incompatible with equipment, a venue, an electrical system, a mounting system, or an intended use that was not stated as compatible on the product page.

Stage, rigging, overhead, structural, electrical, lighting, sound, power-distribution, and load-bearing products may require installation, inspection, or approval by a suitably qualified professional.

Damage resulting from improper use, installation, wiring, voltage, loading, modification, maintenance, storage, or operation is not considered a manufacturing defect, except where applicable law provides otherwise.

13. Exchanges

We generally provide direct exchanges only for products that are:

Damaged upon arrival
Verified as defective
Incorrectly shipped
Missing material components

Exchange requests are subject to product availability.

When the requested replacement is unavailable, we may offer:

A comparable replacement with the customer’s agreement
Replacement parts
A partial refund
A full refund

We will not substitute a materially different product without the customer’s agreement.

For preference-based changes, such as a different color, size, model, or quantity, the customer may be required to return the original product and place a new order.

14. Order Changes and Cancellations

Cancellation or modification requests should be submitted as soon as possible, preferably within 12 hours after the order is placed.

However, the 12-hour period is a request window and does not guarantee cancellation.

Orders may enter processing, supplier confirmation, warehouse handling, labeling, or shipment shortly after they are placed. Once processing or fulfillment has started, we may be unable to:

Cancel the order
Change the delivery address
Change the product
Change the variation
Change the quantity
Combine separate orders
Remove an item from the order

A cancellation or change is not confirmed until Stagevera sends written confirmation.

If an order cannot be canceled before shipment, the customer may request a return after delivery under this policy.

If Stagevera cannot ship an order within the applicable promised shipping period, we will provide the customer with the legally required delay or cancellation options, where applicable.

15. Refused and Unclaimed Deliveries

Refusing a delivery does not automatically qualify the order for a full refund.

If a package is refused, unclaimed, abandoned, or returned to the sender, the refund may be reduced by amounts reasonably incurred or non-refundable, including:

Original shipping charges
Return-to-sender charges
Carrier handling fees
Customs charges
Storage charges
Address correction charges
Other documented carrier or logistics costs

Any deduction will be applied only to the extent permitted by law.

If you no longer want an order that has already shipped, contact Stagevera before refusing the delivery so that we can provide appropriate instructions.

16. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Stagevera is not responsible for delivery problems caused by:

Incorrect street information
Missing apartment, unit, suite, floor, building, or access information
Incorrect postal or ZIP code
Incorrect recipient name
Incorrect phone number
Incorrect country or region
Address changes requested after fulfillment begins
Failure to collect a package
Failure to respond to the carrier
Restricted or inaccessible delivery locations

When a package is returned because of an address issue, Stagevera may offer, where reasonably available:

Reshipment after payment of additional shipping charges
A refund of the eligible product amount after applicable shipping and carrier costs are deducted
Cancellation of the returned order

Refunds or reshipments will generally be considered only after the returned package has been received and identified by the applicable warehouse or return facility.

17. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it:

Check the delivery location, mailbox, parcel locker, entrance, reception desk, mailroom, and other secure areas.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Confirm that the shipping address on the order was correct.
Contact the shipping carrier and request delivery details.
Contact Stagevera with your order number and any carrier case or reference number.

Stagevera will review available tracking, carrier, supplier, and delivery information. Additional documentation may be requested.

A delivery scan does not prevent us from reviewing a legitimate delivery issue. However, the available remedy will depend on the investigation, delivery evidence, carrier response, address accuracy, and applicable law.

18. Lost Packages and Shipping Claims

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact Stagevera.

We may need to complete a carrier or supplier investigation before issuing a replacement or refund.

Customers must reasonably cooperate with the investigation and may be asked to provide:

Written confirmation of non-receipt
Identification verification
Address confirmation
A carrier claim number
Additional delivery information
A police report in cases involving suspected theft or high-value orders, where reasonably necessary and legally permitted

Requesting documentation does not guarantee that a claim will be approved or rejected. Each claim is reviewed based on the available evidence and applicable law.

19. Multiple-Package Orders

Some orders may be shipped in separate packages and may arrive on different dates.

A package should not be treated as incomplete until:

All available tracking numbers have been reviewed
The stated delivery period has passed
Any separate shipment information has been considered

20. Oversized, Heavy, or Special-Handling Products

Certain stage, event, storage, mounting, transport, or equipment products may be oversized, heavy, or require special handling.

Return shipping costs for these products may be substantial. Customers should carefully review dimensions, weight, compatibility, capacity, and installation requirements before purchasing.

A return quote or shipping estimate may be required before an oversized or special-handling return is approved.

Stagevera will not charge an undisclosed restocking fee merely because an item is oversized. However, reasonable deductions may apply for documented return costs, missing parts, damage, unauthorized use, or reduced value where permitted by law and disclosed during the return process.

21. International Orders

For orders shipped internationally:

The customer may be responsible for import duties, taxes, customs charges, brokerage fees, and local processing fees.
Duties, taxes, and customs fees paid to governments, carriers, or third parties are generally not refundable by Stagevera.
The customer is generally responsible for international return shipping unless the return is caused by an incorrect, damaged, or verified defective product.
The customer must comply with all applicable customs and shipping requirements for the return.
Stagevera is not responsible for products rejected, abandoned, destroyed, or delayed by customs because of incomplete documentation, prohibited importation, unpaid charges, or customer inaction.

Nothing in this section limits any right that cannot lawfully be excluded under the laws applicable to the transaction.

22. Suspected Fraud and Return Abuse

Stagevera may refuse, restrict, or investigate a return when there is reasonable evidence of:

Return fraud
Altered documents
A different product being returned
Serial-number mismatch
Counterfeit substitution
Empty-package returns
Intentional product damage
Repeated excessive returns
False damage or non-delivery claims
Abuse of promotional offers
Attempts to obtain both a refund and payment dispute recovery for the same transaction

We may request additional information reasonably necessary to verify the transaction or return.

Nothing in this section prevents a customer from exercising a legitimate legal right, contacting a payment provider, or submitting a good-faith claim.

23. Payment Disputes and Duplicate Refunds

Please contact Stagevera first when possible so that we can attempt to resolve the issue directly.

A customer is not entitled to receive duplicate reimbursement for the same transaction through both Stagevera and a payment provider.

If a refund has already been issued, is pending, or a payment dispute is under active review, additional refund processing may be paused while the transaction status is confirmed.

This section does not restrict any lawful right to dispute an unauthorized or incorrect charge.

24. Changes to This Policy

Stagevera may update this Return & Refund Policy to reflect changes to our operations, products, fulfillment arrangements, payment methods, or legal obligations.

The policy that applies to a return will generally be the version in effect when the applicable order was placed, unless a later version provides the customer with greater protection or applicable law requires otherwise.

Updates will be published on this page with a revised “Last updated” date.

25. Contact Information

For return, refund, exchange, cancellation, or damaged-product questions, contact:

Store Name: Stagevera
Legal Business Name: STOREVIA LIMITED
Website: https://stagevera.us
Email: lasgripasty@gmail.com
Phone: +1 (936) 260-5549

Legal Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The legal business address is provided for business identification and legal correspondence. It is not a product return address unless Stagevera confirms otherwise in writing.

We generally respond to customer inquiries within 1–2 business days, Monday through Friday, excluding public holidays.

Last updated: August 1, 2026